PRODUCT SUPPORT

NEED
A HAND?

For product questions or a download problem, email support@synthiakonig.com.

Download problems

Include your order reference, the product name, your operating system and what happened. Do not send card details or passwords.

Opening the files

Save the ZIP to your computer and extract the whole folder before opening anything inside it. Keep its files together. Each download includes start instructions.

Instrument compatibility

Patch libraries are made for the instrument named on the product page. A hardware preset library does not include a software synthesiser or audio samples.

Read the free checklist